When I first entered the workforce after college, I was joined by dozens of other recent graduates and new hires onto a huge project for a telecommunications firm. All the newbies were marshaled into pods that fit 8-10 people. We were each assigned a folding table, a chair, a computer, and a cardboard box for filing papers. If you were lucky, your chair had roller wheels. A traditional cubicle would be many steps up from this working environment. But, I was grateful I had a job.
Within three years from that starting point, I was sitting in the best corner office in the building with a large desk, conference table, and a window with a view. My original starting salary had multiplied fivefold. As a twenty something year old, I felt as if I was on top of the corporate world. This ride lasted almost another two decades before economics, competition, restructuring and other factors guided me to take an exit package and into early retirement.
The first three years of career ascension after graduation seemed more like ten years as they were packed with 60+ hour work weeks, constant learning of new skills, a fast paced business world, and the occasional all-nighter. Among all the hard work, there were key moments that put me on the fast track while the careers of most of my colleagues grew much more slowly or barely grew at all.
I’ve broken these lessons up into several parts. If you haven’t already, go and read Part 1. Here is the next set of lessons I learned that got me the corner office and a huge salary to match.
Over deliver, deliver early, then ask for more
In the business world, there is a concept called “The Pareto Principle”. Basically it means that people are generally lazy and will take the maximum amount of time you give them to complete a task. For example, if you assign someone a task and give that person 10 days to complete it, they will take the entire ten days even though it may only take 5 days to get done.
Most tasks assigned in the business world will take less time than what is given to complete, especially if you are coming in early and staying late. (See above). Delivering a quality product early will bode well for your career. Your boss should recognize your efficiency and you will stand out from your peers. The key here is to ask for more responsibility so that you feel challenged. This often leads to a supervisor positon over your peers so that you can oversee their work. The catch here can be your boss. If they are the type of boss that takes advantage of your efficiency and just dumps more work on you, you can get pigeon holed into your current position. But, don’t worry. Your boss values you over others and you now have some bargaining power at review time.
Hopefully your boss is wise and sees their successor in you. A wise boss is looking for their successor as they also try to climb another rung on the corporate ladder.
Adapt to change quickly
You’ve probably heard that the only thing that is constant in the business world is change. I endured organizational changes, changes in company direction, strategic decisions, and more about every six months. Just as you feel you and your department found their groove, the next change is handed down from management. The natural reaction is to complain and gripe to your boss. This is a mistake. No boss likes to deal with a complainer, no matter how good your work is.
I remember a staff meeting when I was a junior manager after a huge organizational restructuring. Throughout the whole meeting, my fellow managers griped and complained to our boss about how they are impacted by this “poor” decision handed down to them from above. I sat their quietly until the meeting was over. After the meeting, I waited for the other managers to leave the room and I stayed behind to talk to our boss.
She assumed I wanted to complain in private but she perked up when she found that was not the case. I simply shared my thoughts that I plan on taking advantage of the changes and how I anticipated working with the new organization that was in place. I also asked her how we all could position the department to take advantage of the chaos that the changes created in other departments. She appreciated my forward thinking which was a welcome change from all the negativity. Again, this separated me from my peers who were still bitter and selfish about something that was outside of their control.
Don’t wait for an invitation
One of my favorite phrases in life is "people who are waiting for their ship to come in are always missing the boat." Don’t assume that if you just keep your head down and do a good job, your boss will recognize it and bestow promotions, raises, and perks upon you. You need to not only separate yourself from your peers but invite yourself into the inner circle. Instead of waiting to be invited to take a seat at the table, invite yourself to the table.
One tactic I used was to get my boss to not only see me as an aspiring employee but to begin to see me as a peer. I also wanted his boss to see me as a peer to my boss. This takes some skill in self-awareness and the ability to read certain situations. It also involves getting to know your management on a personal level. Rather than just keeping my head down in passing, I can say hello and ask how their kids are doing, what they thought of the baseball game last night, or what their plans are for the upcoming weekend. I would recognize if they weren’t necessarily in a chatty mood and cut the conversation short or conversely, I would follow them to their office and prolong the conversation there.
One day I had a meeting in the board room just before a big meeting of the executives. I stuck around on purpose to make small talk with my boss’s boss. Just before his meeting kicked off, I asked if I should attend in case it was something he needed my help with. Surprisingly, he said yes and I got to be a fly on the wall but I took notes so I could be of value to whatever issues came out of the meeting. I did this a few more times but sometimes, I was told that I couldn’t stay in the meeting but my relationship with upper management was already solidified.
Lesson learned: No one is going to give you your future. You have to go and create it. Be proactive in inserting yourself around upper management and get to know them better. They will get to use to having you around, especially if you show value to what’s important to them.
Be concise, be succinct, and be brief
Surprisingly, getting to the point is a rare skillset in business. Did you ever have a friend or relative who would bend your ear and wouldn’t shut up about a topic you couldn’t care less about? That is how executives view you if you can’t be brief with your ideas, thoughts, and work status. Executives have a lot to do and every second is precious. They become easily bored and disengaged if you go on with details instead of sticking with the bottom line. Stay out of the weeds! Stick to the main message with no more than 3 supporting bullet points. Presentations should be only a few slides and contain very few words on each. They will ask questions about what is important to them.
You can learn this lesson the hard way when you spend weeks preparing your first executive presentation and when you finally get to present it, you’ll find that the executives flip through the handout within the first minute of your presentation before interrupting you to ask the main question that’s on their mind and then they excuse themselves to go to their next meeting. They appreciate people who get to the point and who can justify their recommendation with just a sentence or two without taking a lot of their precious time.
I’m very grateful that I had the opportunities I did when graduating from college. It was a different time in the 1990’s when you could just get a job in computers if you could spell I.T. Today, many college graduates struggle to find a job in their field. If you have aspirations like I did to provide the best life for yourself and your family by working hard and getting ahead, these tips should help anyone do just that.
After retiring at age 45 and achieving what I did in the corporate world, my aspirations changed. I became a business owner and began to value time much more than I did when I worked as an employee. I now see my family as my top priority and the time we spend together cannot be replaced with a job title, a big paycheck, or the perks such as a corner office.
So as you continue your career journey, don’t lose sight of what’s important and don’t sacrifice who you want to be as a person. Corporate America can be cut throat or it can be nurturing depending on the culture of the company you’re employed by. Be kind, and try not to step on others as you grab the next wrung on the corporate ladder.
About the Author: Brian Highfield retired from the corporate world at age 45 after rising through the ranks of one of the largest communications firms in the world. His last role with the company was a strategic planner charged with figuring out how technology could satisfy future business needs. After leaving the corporate world, Brian went on to create multi million dollar businesses in the areas of sports and health. He enjoys spending most of his time with his family, improving his golf game, and teaching others how to build successful businesses.